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We hear almost every day now about how technology and industry disruptors like UBER driving change, but one of the major drivers are the customers themselves. As a small business owner, the profitability and performance of a business will only grow to the extend you, and if you don't change neither will your business. Philip Coombs who is the founder of ProfitHQ and an expert business coach explains whys the number one problem in your business, is you.